jakartacash Platform Privacy Notice

This page describes what we collect when you use jakartacash and how we keep that data protected. We take your privacy seriously and handle your personal information according to Indonesian data-protection standards and our own strict practices.

When you open an account on jakartacash, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or play our slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), live casino tables, sportsbook markets, or esports betting, we collect certain data. We use this data only to operate our platform, verify your identity, process your transactions, and provide customer support.

We do not sell your data to third parties. We do not share your identity documents with anyone outside our compliance and fraud-prevention teams. This notice explains our data practices in detail. If you have questions, our support team is available during business hours.

What Data We Collect on jakartacash

Account registration data

When you register on jakartacash, we collect your email address, phone number, and basic personal information (name, date of birth, address). We use this data to create and manage your account, send you important notifications, and comply with Indonesian banking regulations.

Identity verification documents

After your first deposit, we require identity verification to comply with anti-money-laundering (AML) and know-your-customer (KYC) regulations. We ask for a government-issued ID (such as a national ID card or passport) and a selfie. We store these documents securely and use them only for verification purposes. Our compliance team reviews them confidentially and does not share them with third parties outside our fraud-prevention process.

Payment and transaction data

We collect information about your deposits and withdrawals, including the payment method used (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the date. We use this data to process your transactions, detect fraud, and maintain accurate account records. We do not store your full payment card or bank account numbers — we store only the last few digits and the payment method type.

Gameplay and betting data

We collect data about your gameplay on jakartacash, including which games you play, your bet amounts, your wins and losses, and the timestamps of your sessions. We use this data to calculate your account balance, detect unusual patterns that might indicate fraud or account compromise, and improve our game offerings. We do not use this data to manipulate game outcomes in your favour or against you.

Data security: We use encrypted connections (HTTPS) for all data transmission and store passwords using industry-standard hashing. Your identity documents are stored in a secure, access-restricted database.

Device and usage data

We collect information about the device you use to access jakartacash (such as your device type, operating system, and browser), your IP address, and your general location (country or region level, not precise GPS). We use this data to detect fraud, prevent unauthorized access, and optimize our platform for different devices and networks.

Cookies and tracking technologies

We use cookies and similar tracking technologies to remember your login preferences, track your session, and analyze how you use jakartacash. These cookies help us improve your experience and detect suspicious activity. You can disable cookies in your browser settings, but this may limit some platform features.

How We Use and Protect Your Data on jakartacash

Our data use practices

We use your data for the following purposes:

To operate jakartacash and provide our services (slots, live casino, sportsbook, esports betting).
To process your deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet.
To verify your identity and comply with Indonesian banking and anti-money-laundering regulations.
To detect and prevent fraud, unauthorized access, and other security threats.
To send you account notifications, transaction confirmations, and support responses.
To improve our platform, games, and customer service based on usage patterns.
To comply with legal obligations and respond to lawful requests from authorities.

Third-party processors and data sharing

We work with third-party service providers to operate jakartacash. These include payment processors (for mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, and local payment transactions), cloud hosting providers, and fraud-detection services. We share only the data necessary for these providers to perform their functions. We require all third-party processors to protect your data according to standards at least as strict as our own.

We do not sell your data to marketing companies, data brokers, or any other third parties. We do not share your identity documents outside our compliance and fraud-prevention teams.

Data retention and deletion

We retain your account data for as long as your account is active. After you close your account, we retain transaction records and identity documents for a period required by Indonesian banking law (typically several years) to comply with regulatory obligations. We delete other personal data within a reasonable timeframe unless we are required to retain it for legal reasons.

If you request deletion of your data, we will comply to the extent permitted by law. However, we may retain certain data if required by banking regulations or to resolve disputes.

Your rights regarding your data on jakartacash

You have the right to access your personal data, request corrections if information is inaccurate, and request deletion of your data (subject to legal retention requirements). You can also request a copy of your data in a portable format. To exercise these rights, contact our support team with your request. We will respond within a standard timeframe.

Data location: Our servers may be located outside your jurisdiction. By using jakartacash, you consent to the transfer and processing of your data in these locations according to this privacy notice.

Security measures on jakartacash

We use industry-standard security practices to protect your data. These include encrypted connections (HTTPS), password hashing, access controls, and regular security audits. We train our staff on data protection and maintain strict confidentiality agreements. However, no security system is completely impenetrable — if you suspect a data breach or unauthorized access to your account, contact us immediately.

Contact and data requests

If you have questions about our privacy practices, want to access your data, or wish to exercise your data rights, contact our support team. We are available during business hours via email, phone, and live chat. Our team speaks English and Indonesian and can assist users from Jakarta, Surabaya, Bandung, Medan, and Semarang. We will respond to your request within a standard timeframe.

Changes to this privacy notice

We may update this privacy notice from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or by posting a notice on jakartacash. Your continued use of the platform after such notice constitutes acceptance of the updated privacy notice. If you do not agree with the changes, you may close your account.